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Evaluating AI Model Training for Customer Support: A Practical Checklist

At Chordia, we prioritize the effectiveness of AI models to ensure they deliver meaningful, high-quality customer support. Through our experience in training large language models (LLMs) for customer service, we’ve developed a structured checklist that helps organizations assess the performance of their AI systems. This evaluation framework is designed

Conversastional Design

The Key to Great Customer Experiences: Why Context Matters in Voice AI

Years ago, I received an unexpected message from Amazon: “You shouldn’t be doing that!” As a developer working on voice applications for Amazon Alexa in the early days of Voice AI, I had discovered a workaround—one that took advantage of a major flaw in Alexa’s intent model.

Conversastional Design

The Evolution of Conversational Design: Embracing AI Training for a New Era

In the fast-evolving world of voice technology, one thing has become abundantly clear: conversational design, as we once knew it, is dead. Replaced by AI training, the way we approach voice experiences with machines has fundamentally shifted, and it’s time we embrace that change. Moving Beyond the "Intent&